The Shopenzed.com 365-Day Money Back Guarantee of Quality
(and our 60-Day "Changed my Mind" Money Back Guarantee)
We don't want you to be unhappy about any purchase from Shopenzed.com , even if it is highly unlikely!
So for 365 days from the date you purchase from the store, you have the right to return your purchase if it is defective ( in original condition if just purchased), for a refund of the purchase price ( excluding shipping, unless we have shipped an incorrect item) or an exchange. Even if you are giving the purchase as a gift, that should allow the recipient time to deal with any problems that might arise. We aren't expecting any problems, though, as we only sell top-quality goods that we believe in ourselves!
We do not give refunds or exchanges for items that have been dropped, smashed, or that we deem otherwise mis-treated.
Refunds and Conditions
We'll provide you with instructions on how to send the item back.
We recommend insuring the parcel, as we are not responsible for items lost or damaged during shipping.
We will complete the refund or exchange as soon as possible after the returned item has been received. Allow 2 weeks for your item to arrive back here, and a week for processing of your refund.
If you are a business and have bought a large quantity of an item or items indirectly, i.e. not directly from the website, Shopenzed.com will not pay any duties or GST for the return of those items.
Just changed your mind? Return it within 45 days of the purchase date
We get it. Sometimes you buy something, it arrives, and you think "what the heck was I thinking?!". Or it doesn't fit quite right. That's OK, just return it in original condition within 45 days of the purchase date, with a copy of your order to:
10 Shoebridge Cres
R D 3, Whangarei 0173
We refund the purchase price of the item, by the payment method first used when placing your order. We do not refund shipping.
Any other problems
If you experience problems with something you have purchased, even if you have worn or used it or had it longer than 365 days, please get in touch. We want you to be happy and will do our utmost to help sort out the problem. Contact Lesley@shopenzed.com