ORDERING
If you click on the title of the product group or item you are interested in, you will then view a page with more information, its price and picture. You can then click on Add this item to the order.  This will create a Your Order box at the top of the screen.  You can continue to browse around the site, adding items to your order.

When you have finished shopping, click on the Go to the Checkout button. Here you can remove items, select a freight method, and then click on the Finish the order button.

This will take you to a screen where you enter your name and address details, and where you choose how you wish to pay - either by Visa or Mastercard, or by the many other options that follow ( for which you choose the Contact you regarding payment details option).

PAYMENT OPTIONS:
1) VISA/ MASTERCARD We accept Visa and Mastercard online ( through this secure site encrypted using 128-bit SSL ( Secure Sockets Layer Technology) or offline by phone, fax or mail.
PHONE: 64-9-4344659
FAX: 64-9-4344544
We are available 8 am - 6 pm ( NZ Time). To avoid phoning us in the middle of the night, the best time to phone is in your late afternoon or evening.
USA Voicemail/ Fax: 413- 7205008

Your card will be charged in the currency of your choice ( USD, AUD, GBP, EURO).

2) US checks (cheques) and non-postal money orders
( such as Travelers Express, Walmart, Western Union). Please, no US or Canadian or Australian postal money orders as they cannot be cashed in New Zealand. Allow 2 weeks to clear.

Print out a copy of your order and post your check to:

Lesley Armstrong-Jennings
Sozoli Enterprises
10 Shoebridge Cres
R D 3 Whangarei 0173
New Zealand

3)PAYPAL  Now an easy option at Checkout.   You will pay to email address order@shopenzed.com  .

4)CASH   We accept US, Australian, Great British and New Zealand cash. Please conceal carefully and send at your own risk.

5) NEW ZEALAND DIRECT DEPOSIT   New Zealand customers paying in NZ Dollars can pay directly into our bank account.  Here are the details:

Sozoli Enterprises
BNZ Whangarei
02-0492-0430217-00

Please email a copy of your order when ( or before) you have made payment.

SHIPPING & DELIVERY TIMES
We ship to all countries in the world. If an order is urgent you are encouraged to email us before you order, advising the date it is needed by. We will contact you back to tell you whether or not we expect to be able to get it there by that date. We will give you our honest opinion but will not take responsibility for orders not arriving by required dates.

SHIPPING METHODS

International Air Post
Orders to destinations outside New Zealand are shipped by priority International Air Post, which we find very reliable. The average delivery time is 4 - 10 working days, depending on destination. For instance, it takes about 4 days for a shipment to reach Australia, 7 days to the UK, and 10 days to reach the middle and eastern states of the USA. Please allow approximately 15 working days if you live in European nations, and up to a month for South American destinations.

NB: Postal shipping times extend out at Christmastime so we recommend ordering Christmas gifts by the end of November, or choosing a Courier option if ordering during December.  Because shipping times are beyond our control, we take no responsibility for shipping times to any country.

International Courier
If you want the security of Track and Trace and a speedy delivery, the International Courier option is for you.  Targeted delivery time is 1-5 working days.  Delivery not available to Post Office boxes.  The international carrier is DHL.

International Economy Courier
This is a new in 2007 service from the same company we use for International Courier.  Targeted delivery time is 2-6 working days, it's a door-to-door service, and is available to the following locations:  Australia, Canada, China, Hong Kong, South Korea, Singapore, Taiwan, USA, Ireland, and UK.   Delivery CAN be to a post office box.  The international carrier is DHL.

There is a UPS agent in a nearby city, so that is an extra option, and we also now deal with TNT.

INSURANCE
Insurance is provided FREE on parcels up to the value of US$100. Above that level, insurance is US$10. Please advise us here if you require this.

CUSTOMS/ CLEARANCE CHARGES
You may be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. From experience, this is particularly so in Canada and Europe. We have no control over these charges and cannot predict which customers or shipments will be subject to the charges. We therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies.

RETURNS
We want you to be happy with your purchase. If you're not, let us know! In most cases we can arrange for an exchange or a refund of the purchase price. Click here for more information on our 365-day Money Back Guarantee. If the item has been damaged in transit, we need to know within 7 days of receipt.