The Shopenzed.com 365-Day Money Back Guarantee
We don't want you to be unhappy about any purchase from Shopenzed.com , even if it is highly unlikely!
So for 365 days from when you purchase from the store, you have the right to return your purchase ( in original condition if just purchased), for a refund of the purchase price ( excluding shipping, unless we have shipped an incorrect item) or an
exchange. Even if you are giving the purchase as a gift, that should allow the recipient time to deal with any problems that might arise. We aren't expecting any problems, though, as we only sell top-quality goods that we believe in ourselves!
Refunds and Conditions
Before shipping a return, please email us at return@shopenzed.com .
We'll provide you with instructions on how to send the item back.
We recommend insuring the parcel, as we are not responsible for items lost or damaged during shipping.
We will complete the refund or exchange as soon as possible after the returned item has been received. Allow 2 weeks for your item to arrive back here, and a week for processing of your refund.
Any other problems
If you experience problems with something you have purchased, even if you have worn or used it or had it longer than 365 days, please get in touch. We want you to be happy and will do our utmost to help sort out the problem.
Contact Lesley@shopenzed.com
